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Return Policy

Refunds are easy and hassle-free. 10 Day RETURN POLICY for defective w/ evidence, size, or delivery delay beyond our efforts will have a 10% restocking fee will be deducted from the refund returned.
Please contact our Headquarters @ Penelamooregroup@gmail.com
Boutiquegroup3@gmail.com for questions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of defect by picture or video to site defect. Send your evidence to our corporate office Penelamooregroup@gmail.com. We can NOT offer refunds while ORDERS showing In Transit unless it's over 30 days since order. No exceptions.. all refunds must BE items received defect, size or not as described in the Boutiquegroup3@gmail.com to have management assess the decision.
Before submitting a Chargeback Please give our agents an opportunity to fix your return issue.
There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error will refund or replace.
NO refunds will be initiated while ORDERS are in Transit. Refunds will NOT be granted for postal delays. We can NOT be responsible for specific dates, holidays and special requests.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.